How to Communicate with all Patients Seen in the Practice in the Past Year

You can communicate with all patients that had a past appointment in the practice by following the below steps:

Step 1 - Create your communication template

The first step is to create your communication template. This can be done by following the steps in the below articles:

How to Create an Email/Document Template

How to Create an SMS Template

Step 2 - Run the 'Past Appointment Report'

The next step is to run the 'Past Appointment Report' which can be accessed via the 'Reports' section of Aerona > 'Appointment' > Past Appointment Report. See below:

Simply enter the dates for the last year that you would like to display the appointments for. See below example:

Select the arrow to proceed and the report will then display all patients based on the parameters. See below:

Step 3 - Communicate these patients

To communicate with these patients simply select the  icon. This will then direct you to the communication page where you can then select the communication type and communication template. See below:

Once you have selected the correct template from the drop-down list simply select the icon again to proceed. You will then be able to preview the communication. Once you are happy, simply select the again to confirm.