How to Add Bad Debt On and Reverse Bad Debt to a Patient's Account, and How to Remove an Adjustment.

Bad Debt can be added by following the below steps:

Select 'Patient' section > 'Financial' > 'Overview' > Select 'Adjustment' > Set Adjustment Type as Bad Debt > Set Amount > Save. See below:

Once you have selected 'Save' this will then apply the bad debt icon to the patient's chart and also add the adjustment to the treatment. See below:

How do I reverse the 'Bad Debt' appearing next to the patient's name?

The 'Bad Debt' icon can be removed if for instance, a patient has made the appropriate payment towards their treatment. 

The following steps demonstrate the removal of the icon and the flashing indicator on the patient's name.
1. Navigate to the Edit Patient's Details icon next to their name.

2. Click on the Details section and scroll down to the 'Patient Alerts' area, where you will see the 'Bad Debt' icon in a ticked state - untick this field and click save.

The icon will be removed next to the patient's name and the patient's name will have stopped flashing.

How to remove an adjustment 

To remove/reverse bad dept that has been added to a patient, this can be done by navigating to the  'Patient' section > 'Financial' > ' Overview' > 'Recent Purchases'. You will then be able to see the adjustments underneath the adjustment column. See Below:

If you would like to remove the adjustment this can simply be done by selecting the icon located to the right of the patient's balance. See below:

You can then remove the adjustment by selecting the X under the undo column. See below:

For further reading please see articles: 
How to apply an account adjustment 

How to remove an adjustment