To update the patient's email, their Patient Portal status will need to be de-activated firstly. This can be done by selecting the edit patient details icon to the right of the patient's name > .
Select the 'Contact tab' and uncheck the 'Patient Portal Status' check box. See below:
Once unchecked, the below message will appear:
Select 'Accept' to continue and then update the patient's email in the email address field. Select 'Save' to complete changes.
The patient will need to register again for the portal with the new email. They simply navigate to the portal landing page and enter their email:
Once they enter their email, they will be prompted to create a new password and authenticate the email account with a six-digit code. See below:
Once a new password has been entered, the below message will appear.
They simply enter their code via the field below to complete the registration process:
For additional reading, please see the article on How do I Reverse the Pending Registration Status on a Patient's Details?